Support
Email [email protected]. A person reads it.
Before you write
If the app cannot find a face, the usual cause is the photo rather than the app: it wants one clear, roughly front-facing face. Heavy shadow, a steep angle, or several faces at once will all defeat it.
If a subscription you bought is not showing, use Restore purchases in Settings. That reconnects a purchase to your account, which is usually all it needs.
Deleting your account
Email us and we will delete your account and everything attached to it. Your photos are not included, because they were never uploaded in the first place.
Questions
Do my photos leave my phone?
Only if you use an AI tool. Smoothing, healing, whitening, lighting, grades, face detection and export all run on your device and never touch a server. The ten AI tools — makeup, hair, clothes, backdrops, object removal — need a model too large to run on a phone, so tapping one sends that photo to our service, which does not store it. Nothing you do not tap is ever sent.
What is a Look?
Every adjustment you make is saved as one reusable Look. Because a Look is stored relative to facial landmarks rather than pixel positions, it replays correctly on a different photo, a different angle, a different distance, and a different face.
Are the AI tools unlimited?
No, and they are the only part that is not. A subscription includes 30 AI edits a month; the trial includes 5, once. Everything else — smoothing, healing, whitening, lighting, grades, Looks, export — is unlimited on every plan, because it runs on your phone and costs us nothing to run.
Is there a free trial?
Seven days of everything, with no payment method required. It does not convert on its own — you subscribe when you decide to, or the app stops.
Is there a web or desktop version?
No, and there is not one planned. The retouching runs on your device, which is what keeps your photos yours and the running cost near zero. A browser version would undo both.
Is there an Android version?
Not at launch. PhotoTune is iPhone only for now.
Does it work offline?
The retouching does. Skin, lighting, colour, healing and export all work with no connection at all. Signing in, syncing your Looks and the AI tools need one.
Can it change the shape of my face?
No. There is no tool for it — no jaw, no chin, no nose, no cheeks. PhotoTune adjusts skin, lighting and colour, and clears individual blemishes. Nothing moves the geometry of your face, so the person in the photo is the person who was there.
Are exports watermarked?
No. Exports are clean at every price, including during the trial.